Once an order is placed, it cannot be canceled.

A product can be replaced only within 7 days of delivery, only under following conditions:

  • Manufacturing defect
  • Damaged at the time of delivery
  • Wrong goods delivered
  • Wrong Quantity
  • In the case of apparel, if the size does not fit

Replacement: If the goods delivered are damaged due to the aforementioned points, the user can send photographs of the goods on our email id support@wellnessecenter.com within 48 hours of delivery. Only after the WellnesseCenter team is satisfied, shall the replacement be made.

Replacement can be refused if:

  • Damages caused to the goods on account of negligence or improper usage on the part of the customer,
  • If the goods show sign of wear and tear in any way,
  • Damages caused due to misuse of the goods,
  • The wrong goods were handed over to the pickup agent.

Each item can only be exchanged once. 

Replacement will be initiated only upon receiving the goods. Please allow upto 14 days of time from the date we receive the goods for your replacement request to be processed. You will be contacted once your replacement is complete. 

Please note that we offer exchanges only on select products, which can be viewed in the ‘Shipping Information’ section of the product page.

If you have any questions or complaints regarding the goods, please email us at support@wellnessecenter.com.

After approval, pickup of the goods will be arranged through our courier partners.

Please keep the goods ready with all tags/labels/packaging/accessories.

Please take care of the following points while packing your goods for pickup:

  • Should be packed properly to avoid any damages during transit
  • Goods should not be used/altered/tampered with
  • Keep original price tag & packing intact

Once verified by the WellnesseCenter team, the goods will be replaced and will be delivered back to you.

Please note that replacement will depend upon the stock availability of goods. If replacement is not possible due to non-availability of stock then other goods of the same value will be delivered to you.